Live chat


Email us

Visit our office

64 Mbonu Street, PH. open google maps

open a support ticket

open new support ticket

Follow us in Social Media

Frequently Asked Questions (FAQ's).

Some questions asked frequently by our clients are as follows.


Customers visit us every month to get their service done.


Average customer ratings we have got all over internet.

What is Web Hosting ?

In simple terms web hosting is the act of providing space on a server connected to the internet for hosting websites. Web hosting services provide you a dedicated corner of the internet for your website files and applications to reside.

are orders instantly activated ?

Accounts are provisioned immediately upon successful payment and automated fraud check completion.* The system may take up to 5 minutes to setup your account and send the welcome email.

* Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.

how do I pay ?

We accept card payments (Visa, MasterCard, Verve), Bank transfers and major cryptocurrency as well as PayPal payments.

can I pay with crypto ?

You can pay with major Bitcoin, Bitcoin Cash, XRP, USDT and other major cryptocurrency. Please note, confirmation has to be complete for your order to be confirmed

I have an issue, what do I do ?

We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through the client area.

can i upgrade my account later ?

Yes, you can upgrade your account at anytime. Please email us at with your request and we will take care it. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.

can't I get a cheaper price ?

Every service hosted at Clue WebHost is 100% fully managed by an experienced tech team that supports state of the art hardware, software, and networking in a world-class datacenter. We don't cut corners, therefore we can't compete on price with companies that do. That said, if you have a large volume order, contact us for a competitive quote.

I just registered a domain name and it doesn't seem to work yet. Is there anything else I need to do ?

Congratulations on the new domain name! There may be additional steps required to configure your new domain name. If you ordered your domain name along with your hosting package, it should already be configured for your hosting package and you will just need to wait for DNS propagation.

If you purchased your domain separately, it may or may not have automatically been associated with the correct hosting package. You can check by performing a WHOIS lookup to query your domain name's settings. The WHOIS results will contain the currently configured name servers..

would you migrate/transfer my site from my provider ?

Yes, we provide free migrations from supported control panels and we offer professional services paid migrations for any custom needs. Once you receive the welcome email please submit a support ticket through our support portal and we will be glad to assist you.

is rated Excellent